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We have our love it guarantee in place for situations just as this - we don't want to leave a sour taste in anyone's mouth!
As far as the customer service you received, I'd also like to look further into that as we don't have any scripts - We pride ourselves on providing excellent, personalized service to our Angels.
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I remember explicitly checking the disclaimer on the back of my voucher AND the details at us. com / terms and not seeing anything indicating that I was signing up for a monthly subscription.
I even just re-checked right now, and it is STILL not clear to me that I would have been signing up for a monthly subscription!!!
I'm hoping that was just a fluke with one bottle that didn't suit my tastes, but I'm not really in any hurry to try any of the others.
I certainly would not recommend this service unless you plan to spend a month on sub-par wines and deal with extremely rude, condescending customer service agents and shady financial practices.
I cancelled my membership because of the way the Naked Wines representative responded to my complaint about the long wait time.